> For the complete documentation index, see [llms.txt](https://stoa-1.gitbook.io/stoa-support-centre/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://stoa-1.gitbook.io/stoa-support-centre/ops-procedures.md).

# Ops Procedures

- [Page](https://stoa-1.gitbook.io/stoa-support-centre/ops-procedures/page.md)
- [User Onboarding](https://stoa-1.gitbook.io/stoa-support-centre/ops-procedures/user-onboarding.md)
- [Soft Rejection](https://stoa-1.gitbook.io/stoa-support-centre/ops-procedures/user-onboarding/soft-rejection.md)
- [Order Fulfilment](https://stoa-1.gitbook.io/stoa-support-centre/ops-procedures/order-fulfilment.md)
- [Order Received](https://stoa-1.gitbook.io/stoa-support-centre/ops-procedures/order-fulfilment/order-received.md)