Identity verification

Why do I need to verify my identity to create an account?

As we are creating a real bank account on your behalf with our banking partner, Griffin bank, we are required to ensure bank-grade security as part of the application process. This involves verifying your identity and information that you provide to us as part of the user onboarding process.

Please see here for eligibility when creating your Stoa Account.

Veriff

Veriff is an identity and document verification provider, who we use through Griffin Bank, to verify your identity when creating your application for a Stoa Account.

Why am I being asked for a Proof of Address?

If you fall into a manual review process after submitting your identity verification, we may reach out to you via email to request additional information, such as a Proof of Address.

Accepted Documents for Proof of Address

We accept the following documents for proof of address (POA):

• UK Driving License‍—‌only when not used as proof of income. Must be in date and must include the front and back of the licence

• Bank or Building Society Statement‍—‌must be dated in the last 3 months and clearly show the name and address

• Utility Bill—‌must be dated in the last 3 months and clearly show the name and address

• Benefits or DWP Pension confirmation‍—‌must be dated in the last 12 months and clearly show the name and address

• Council Tax Bill‍—‌must be dated for the current tax year and clearly show the name and address

• HMRC Letter‍—‌must be dated in the last 3 months and clearly show the name and address

• Tenancy Agreement‍—‌must clearly show the name and address of the applicant

• Council Rent Card—must clearly show the name and address of the applicant

• Firearms or Shotgun Licence‍—‌must be valid and clearly show the name and address of the applicant

• Bankruptcy Order‍—‌must clearly show the name and address of the applicant

• Mortgage Statement‍—‌must be dated in the last 12 months and clearly show the name and address

• Inland Revenue Notice of Tax‍—‌must be dated for the current tax year and clearly show the name and address

• Solicitor Letter‍—‌must be dated in the last 3 months and clearly show the name and address of the applicant. Must be on headed paper and provide contact name and details for the solicitor that produced the letter